Demoport is India’s only hyperlocal online plus marketplace that delivers a highly personalized and reassuring shopping experience.

It’s hyperlocal, because we help people buy products and services online from genuine local Merchants. And online plus, since we enable people to quickly connect with Merchants for pre-sales interactions and post-sales supports.

Demoport lists a wide range of home and office products from trusted global, national and regional brands.

Presently, 20000+ products and services across 500+ categories, as detailed here below, have been listed on Demoport.

Home Products

Mobiles & Tablets, Consumer Goods, Home & Kitchen Appliances, Electronics, Sports Equipments, Utility Products, Furniture, Kids & Baby Products, Home Furnishings, Fashion Accessories, Generators, Home Automation, Two-wheelers, Automobiles, Personal Care Products, Security Devices, Educational CDs, Wearables, IOT Products, Jewellery, Wellness & Nutrition Products, Organic Foods, Pet Supplies, Sports & Fitness Equipment, Bags & Luggage, Automotive Accessories, Second-hand items (Unboxed / Used / Refurbished) Local Services etc.

To know more about water treatment plants and water purification systems, Please visit korgen Tech, one of the reputed water treatment companies in chennai, Tamil Nadu

Office Products

Office Equipment, Computers & Accessories, Water Coolers, Water Purification Systems, Fire safety Equipment, Attendance Systems, Barcode Equipments, Security & Surveillance Products, Navigation systems, Office Interiors, Software, Inverters, UPS, Janitorial supplies, Safes & Lockers, DG Sets, Cash Counting Machines, Weighing Machines, Labelling Machines, Photocopiers, Conferencing Equipments, Office Stationary, Lamination Systems, Shredders, Storage Systems, Vehicles and Special Business Services.

Special Categories

Realty - Apartments, Plots, Villas, Individual Homes, Warehouses, Industrial Buildings, Office Space, Shops/Showrooms etc.

To see a detailed list, please click here.

Insurance Products and Loans - Here we share your enquiries with the service providers and actual buying / sanction happens offline between you and the respective service providers

No. Demoport is a marketplace where verified third-party Merchants list and sell their products in India.

However, to ensure buyer safety, Demoport verifies the credentials of the Merchants thoroughly and allows only the following types of Merchants to register on the site.

☆    Manufacturers of proven / certified products
☆    Authorized dealers / distributors / wholesalers of popular brands.
☆    Genuine retail outlets / stores
☆    National and Local service providers with good credentials.

Firstly, Demoport brings to you the best of both worlds. Simply put, the convenience of online shopping and plus the personal touch and reassurance of offline shopping.

At Demoport, you get to see only products and services from proven brands and service providers.

Your orders are executed only by verified genuine Merchants nearest to your place ( a majority of them are the authorized Merchants of the respective brands )

You can connect with the Merchants over phone or in person ( depending on the nature of the products chosen ) for a quick chat to clarify your queries before placing your order.

You also have the option of visiting our ‘Knowledge Zone’ to read in-depth articles from domain experts on the finer aspects of your chosen products.

Additionally, you can post your queries on our Expert Forum and these queries will be addressed by brand representatives of the concerned products / categories.

Finally the delivery – For most of the products listed on Demoport, the delivery is done on the same day and sometimes within a few hours.

Our primary obsession is to make sure that you get to buy the right products at the right prices, have it delivered at your doorstep quickly and eliminate all those frustrating issues of delivery delays, wrong products, order cancellations and product returns.

To know more about this, please click here.

We believe that online shopping can be more fun if only people are able to take the right shopping decisions, every time. And this is precisely what we enable. At Demoport, you can buy products in two ways.

Products that display the MRP / Price on Request

Search and find the products you are looking for. Book an enquiry, connect with genuine dealers nearest to you, get your queries clarified, receive spot deals and place your orders online.

See the Pictorial Illustration.

Products that come under the ‘Direct Buys’ category

Search and find products that you are looking for. Click on the product visual and type your location / pin code. Prices and deals offered by the Merchants, nearest to you, will get displayed. Make your choice.

In case you have queries, click on the connect button provided against the names of each of the Merchants and submit your name and mobile number. The concerned Merchant will get in touch with you soon.

* ‘Connect’ option is provided only for select high value products.

No. Our operations are confined to India. Presently, our services are available only in select cities in India. In future, we will gradually expand our services to cover the whole of India and there it stops.

Not at all. It is a free account and free forever.

Becoming a registered member on Demoport is a simple process and takes only a couple of minutes.

☆    Click on the ‘Sign up’ link on the blue background at the top part of the home page.
☆    A pop-up window titled ‘ CREATE YOUR FREE ACCOUNT’ will open.
☆    Fill in your name, email id and mobile number.
☆    Type a secure password of your choice (6 to 15 characters – a mixture of letters and numbers)
☆    Now click on the ‘Sign Up’ button provided there and a new pop-up will open.
☆    Enter the system-generated ‘Verification Code’ sent to your mobile number and submit.
☆    Now you are a Registered Member with Demoport.
☆    An acknowledgement is immediately sent to your email and mobile as well.

Notes

i. ‘Sign up’ link is also available on all the other pages on the header menu (on the blue stripe).
ii. You can also activate your account by clicking on the ‘Confirmation Link’ sent to your email id.
iii. As a Registered User, all your contact details, booking and transaction records, order status are stored in your Account for ready reference. Besides, you will receive weekly newsletters informing you about the various hot deals for products and services available in your location.

That’s even quicker.
Click on the ‘Login’ link found next to Sign up at the top part of the home page or any of the other inside pages.

A pop-up window will open.
Type your email id or your mobile number in the first fill-in box and your password in the second one.

And you are logged in now.
Alternatively, you can also use your Facebook or Google credentials to log in.

Quite easy. Please click on the ‘Login’ link provided on the top of the home page or any other pages.

A pop-up will appear. You can see a ‘Forgot your Password?’ link right below the Password Box. Click on that link and you will be taken to a new page. Type your Registered Email ID in the box given and we will send an email with a ‘Password Reset’ link to your Registered Email ID.

Click on the link and a page will open. Type your New Password, confirm the password and submit. Your new password is set now.

Log in to your Registered Account and go to your Account link (Once you login, Sign up and login links will disappear and only your Account Link will be visible in that place)

Choose ‘Settings’ from the drop-down menu and click on the ‘Change Password’ link available on the left side of the page.

Type your existing password, Choose a New Password, Confirm the New Password and then save it.

Note: Going through the tips given on that page will help in choosing a strong password.

OK. Firstly let’s see what our newsletter brings to you.

Indepth information and valuable tips for using the various products you have shown interest in. Secondly, information about the hot deals available on Demoport from time to time and promo codes for availing discounts for your purchases on Demoport.

If you think you are getting too many emails, you can always set your preference by logging in to your Account.

But if you prefer to fully unsubscribe from our newsletter, please click on the ‘Unsubscribe’ link provided at the footer of the mails you receive. You can also unsubscribe by straight away logging into your Account.

It is possible that sometimes mails from Demoport may hit the junk/spam folder of your email. Please check your junk / spam folder and in case you find our mails there, please mark them as ‘Not Spam’ and add our email id to your address book so that our future mails will straight away reach your inbox.

In case you don’t find our mails in your junk / spam folder too, please write to us on [email protected] so that we can sort it out.

Check whether you typed your user name and password correctly. Both your email id and mobile number function as your user name. Reset your password and try.

Alternatively, try to log in to your account using your Facebook or Google credentials.

Still not able to login ? Browser issues could be a possibility. Demoport works well with the latest editions of all browsers. Check your browser version and update it. That should be sufficient.

If the problem persists, please send a mail to [email protected] and we will quickly resolve it for you.

☆    User Account allows you complete control over your transactions on Demoport.
☆    You can track the status of your orders, manage / edit your personal contact information, change your other preferences, password.
☆    Get loyalty points for the orders you place on Demoport and redeem it any time.
☆    Receive periodical updates of hot deals on various products and services.
☆    You can also review and rate the products and Merchants and win exciting prizes.
☆    It is also a free electronic storage facility that keeps the records of your transactions.

Yes. You need to be a Registered User for using Demoport Services.

Demoport is responsible for the behavior of people who use the services offered on the Website, either as a Merchant or a buyer since misuse of these facilities by one user can affect the others.

But you don’t have to really go through the signing up processes and then start using the services offered by Demoport. For example, when you book a demo as a guest, you automatically become a Registered User by simply adding a password of your choice. In case you straight away place an order, then again you get registered as a user in the process.

The whole process is so simplified that you wouldn’t really care.

Being a Registered User also helps you store your information in your Account so that you don’t have to enter your details every time you do a booking or shop with us.

Depending on the products you choose, you can either book a demo or an enquiry and the concerned Merchants will quickly get in touch with you over phone or in person to clarify your queries.

For customized products, Merchants on Demoport will offer you free site visits, compatibility evaluations and provide need-based recommendations.

Please visit our Supports section for more information

Yes. For a majority of the products, we provide a ‘Connect Window’ with the respective Merchants. Please select your product/s and book an enquiry. And your enquiry will be instantly shared with the right Merchants operating in your location.

Clear all your queries, get as much information as possible before you choose to place your order.

Not enough ? Please visit our Knowledge Zone and check whether there are any expert articles on the product/s you have chosen.

If you have any unaddressed query or you want to do a double-check, you also have the option of posting your query on our Expert Forum and empanelled brand representatives and external domain experts will address those queries.

☆    Type the products that you are looking for in the Search Bar
☆    A search grid will appear that shows a range of products
☆    Choose yours and click on the ‘Book an Enquiry’ or ‘Book a Demo’ link available there
☆    You can choose multiple products as per your wish
☆    Once you finish the selection, click on the ‘Booking’ link provided in the Main Menu Bar
☆    The Booking Cart will open. Click on the ‘Proceed to Book’ button.
☆    Fill in your details and submit.

*    If you are a Registered User, please login before you book. If you are Guest User, enter a password of your choice
      in the booking form and you will get registered automatically.

No. ‘Live Demo’ is provided only for select products based on the nature of the products and at the absolute discretion of the respective Merchants.

Depending on the nature of the products, Merchants may provide you a live demo or a one-to-one presentation or an informative tele-chat.

Regardless of the nature of interactions between you and the Merchants, please rest assured that you will be able to take the most appropriate buying decisions.

Many of the products listed on Demoport require installations, erection / commissioning and user training. At Demoport, we coordinate with brand-authorized technical personnel to ensure these tasks are completed in a proper and timely manner.

With respect to service support, your first point-of-contact will be the local service centers / franchisees of the respective companies.

In the rarest event of issues not being resolved at that level, you can always submit the details using our Service Form and Demoport will take it to the notice of the concerned officials of the respective companies and resolve it.

Note

This service is provided only if Demoport has a direct partnership with the concerned brands.
Final resolution of the service issue is between the concerned brand and the buyer and Demoport only plays a supportive role.

Knowledge Zone is created as a one-stop point for in-depth information on all the products and services listed on Demoport. Select brand representatives and external experts share their wealth of knowledge about their respective domains.

When you plan to buy a product, in addition to the information received from the genuine sellers, you may also go through the articles that are available on Demoport to get authentic information on the products and services of your choice.

This could include tips on how to select the right products, possible pitfalls while choosing the products, importance of using these products, dangerous of not using these products.

Given the range of products and services we list and given the fact that we have just launched it, Knowledge Zone may not carry information on all the topics. However, our goal is to achieve a comprehensive coverage by end of 2016.

Disclaimer

Demoport’s role with regard to ‘Knowledge Zone’ is confined to being an information aggregator and Demoport publishes the articles contributed by experts in good faith. We neither endorse the information available in the ‘Knowledge Zone’ nor vouch for the correctness of the same and therefore assume no liability in this regard. Users are requested to independently verify the correctness of the content available here and make their choices.

Please visit our ‘Terms of Use’ to know more.

This is one more gateway to receive authentic information on the products and services of your choice.

Given the fast-paced lifestyle, probably you may not have the time or the patience to go through the Knowledge Zone. It is also possible that Knowledge Zone may not have an article on the products or services of your choice.

So let’s make it quick. Simply post your queries and Demoport will share those queries with the products experts in companies that deal with those products and also external domain experts.

Their answers, once received will be posted on the forum. We expect this to be completed within 24 hours (holidays excluded) from the time of posting, but then it depends on how fast the experts respond to the query.

Products that display the MRP / Price on Request

☆    Log in to your Demoport Account
☆    Click on the Buy Button available on the Product Page / Product listing @ Search Grid.
☆    You will be taken to the cart.
☆    Enter the final price offered by the concerned Merchant along with his Merchant Code and submit.
☆    A One-Time-Password (OTP) is auto-sent to the Merchant’s mobile for price authorization.
☆    Merchant forwards this OTP to you and you enter it in the cart and place your order.
☆    Check and confirm the order details in the Order Summary Page
☆    Redeem your Promo Codes / e-Gift Vouchers, if any.
☆    Now choose your payment mode for the balance amount and make the payment.

* Don’t have an account ? No worries. Go ahead with your shopping and you will get registered as you proceed with your payment.

Products that come under the ‘Hot Direct Buys’ category

☆    Log in to your Demoport Account
☆    Click on the Buy Button available on the Product Page / Product listing @ Search Grid
☆    Enter your location or pincode
☆    Genuine local Merchants of that product will be listed along with their offer price / other deals.
☆    Select your Merchant and click on the Buy Button available against his offer price.
☆    Check and confirm the order details in the Order Summary Page.
☆    Redeem your Promo Codes / e-Gift Vouchers, if any.
☆    Now choose your payment mode for the balance amount and make the payment.

* Don’t have an account ? No worries. Go ahead with your shopping and you will get registered as you proceed with your payment.

Yes and No.

i. If you are selecting products that require ‘Price Authorization’, you will be only able to place orders for products sold by the same Merchant. If the Merchants are different, please place your orders one by one. ie., complete the payment transaction of one product and then proceed with the next. This is done to ensure safety of the transactions in the interest of both buyers and Merchants.

ii. If you are selecting products that come under the ‘Hot Direct Buys’ category, there are no restrictions at all. You can place as many products, as you want, of different sellers in a single cart and proceed with the payment.

Technically yes, since Demoport provides you a window to connect with the Merchants offline.

However, such transactions will be outside the purview of Demoport and you will lose out on Demoport’s Buyer Protection Program, post-sales assistance, loyalty points, Promo Code Discounts etc.

Demoport only sends you an Acknowledgement ( On-screen / Mail / SMS) once you successfully place your order. All other order-related documents such as Delivery Challans, Invoices etc. will be raised by the concerned Merchants. Applicable documents will be submitted to you by the Merchant at the time of delivery of the ordered products.

Once your order is successfully placed, an acknowledgement is displayed on the website that you can download or print. This acknowledgement with complete details of your order ( Order Ref No / ordered items) is also mailed to your registered email id along with an SMS notification.

You can also check the current status of your order in the ‘Orders Placed’ section of your Registered Account.

Simultaneously, your order details are shared with the respective Merchant. The Merchant, in turn, gets in touch with you and starts processing the order.

These are automatic system-driven processes.

Unfortunately no. Products that are listed as ‘Out of Stock’ are not available for sale. This status will automatically change when the respective Merchants update their inventory status.

This applies only to the ‘Hot Direct Buys’ category. While the MRP of the product is the same, the Merchants are at liberty to set their offer price for the product and that could differ from Merchant to Merchant. As a buyer, you have the liberty to choose from whom to buy from the list of Merchants displayed.

For all other products that require a ‘Price Authorization’ process, only the MRP is displayed and the Merchants will let you know their final offer price at the time of your interaction with them. Thereafter, you can buy the product from a Merchant of your choice.

Apologies first. Demoport is only an online marketplace where verified third-party Merchants sell their products to people. While our operations team puts its best efforts to ensure that the order is executed to the buyer’s satisfaction, sometimes we are forced to cancel the order due to any of the following reasons.

i. The respective Merchant has run out of stock.
ii. The Merchant is not able to deliver the product to your delivery location due to some unavoidable reasons.
iii. Inaccurate / wrong pricing information

In the event of such cancellations, we shall keep you informed on the same.

In the case of ‘Hot Direct Buys’, the selling prices are inclusive of applicable taxes and you just pay the selling price that is listed on the site. Local cartage alone may be extra based on the policy of the concerned Merchants. There are no other charges.

For all other products, this question doesn’t arise since the price is decided mutually between you and the Merchant before you place an order on Demoport.

Probably because of any one of the following reasons

i. Demoport may not have a Merchant for those products in that particular location
ii. Merchants may not prefer to deliver products to certain locations.
iii. Demoport might not have started operations in that particular location.
iv. Regulatory issues / legal restrictions or any other compliance related reasons

Your order status will be available on your Account Section under the ‘My Orders’ link. However, please note that for most of the products, the fulfillment / delivery is completed within a day’s time.

Hence, tracking the order status may not be a requirement at all with Demoport.

Add your chosen products to the cart and proceed to pay. On the Payment Selection Page, click on the ‘Cash on Delivery’ option.

A brief notification will appear. Read the notification and if that is acceptable to you, click on the ‘CONFIRM ORDER’ button.

At the time of delivery of the product, please take the Merchant’s acknowledgement on the Invoice issued to you for having made the payment to him by cash.

Demoport offers a bouquet of secure and convenient payment options, as detailed here below, to make sure that you don’t miss out on great products and our hot deals.

☆    Visa, Master, Maestro, American Express and Diners Credit Cards issued in India.
☆    Visa, Master, Maestro, Rupay Debit Cards, ITZ Cash Card issued in India.
☆    Internet Banking with 42 major banks in India
☆    Online Wallets – PayU and Paytm
☆    Cash on Delivery - Cash collection done by the Merchant directly at your place
☆    e-Gift Coupons issued by Demoport
☆    Easy EMI Options from the following major banks in India

ie., Credit-card based - CITIBANK, HDFC, ICICI, SBI, Axis, SCB, HSBC, IndusInd, Kotak and RBL.
☆    Debit-card based - ICICI
☆    Available Tenures – 3,6,9 and 12 months.
☆    Minimum order value to avail the EMI Option is Rs.2,500/-
☆    No Processing fee is charged by Demoport for availing the EMI option.
☆    Annual interest rates charged by the banks are on the basis of reducing monthly balance.

To know more about our Payments, please click here.

It is absolutely safe.
Please note that Demoport does not ask for your financial information on our site. The moment you choose your payment mode, you will be automatically taken to the site of world-renowned ‘Payment Service Providers’ with whom we have partnered.

You will enter your card / bank details in a highly secure PCI-DSS compliant page, as per the guidelines laid down by RBI, that uses advanced encryption technology to keep your transaction details confidential. Thereafter, your transactions are processed through secure bank servers, which are PCI DSS-II compliant.

Besides, Banks require you to enter your 3D Secure Password for identity verification and this provides an additional layer of security.

The whole process offers the highest level of security for online payments. Rest assured.

To know more about our Payments, please click here.

Presently, it is only cash. Digital payments will have to be made at the time of placing your order. All COD payments are collected by the Merchants, either directly or through their delivery personnel at the time of actual delivery of the product at your place.

Local services, industrial items and speciality products that are custom-made and a few other items may not be available on Cash-on-Delivery basis.

Unfortunately no. Presently, we don’t offer that option.

Enter your Card Number, Expiry Date, 3-digit CVV number (found at the backside of your card) on the payment page and submit. You will be now redirected to your bank’s page for entering the online 3D Secure Password / online password issued by your bank to complete the payment process.

In case you don’t have a password, you can opt for an OTP (one-time password) on your bank page.

For Maestro debit cards, entering the expiry date and 3-digit CVV number is optional.

Demoport has partnered with world-class Payment Service Providers who use real-time engines to evaluate transactions on various parameters to block any suspicious activity. We also block the acceptance of international card acceptance to ensure all transactions on Demoport are 2FA compliant.

Yes. You can securely make online payments on Demoport from your mobile.

It’s the same process what you will use for any other payment mode. After you add the products of your choice to the cart and reach the Redemption Page, click on the ‘Have an e-GC ?’ question and a box will pop up by the right side.

Enter your e-GC number along with the corresponding PIN number and submit. The value of e-GC will automatically get adjusted against your order value.

If the value of your e-Gift Coupon is less than your order value, you will be prompted to make the balance payment by using one of the other payment methods available on the website.

Please rest assured. We are fully committed to protecting your personal information. Your personal information enables us to render our services to you in a timely and proper manner and keep you updated on the latest developments at Demoport that are of relevance to you.

We follow stringent processes in the storage and disclosure of information which you have shared with us and Demoport will not share or sell your personal information to anyone. Please go through our Privacy Policy for a better understanding.

On your end, please ensure that your login details are not compromised to prevent unauthorized access to your account. Keep your password unique and keep changing the passwords at reasonable intervals as a matter of precaution.

Unfortunately, that is not possible on Demoport. You can only choose a single mode of payment for any transaction. However, you are at liberty to choose any of the following payment options available on Demoport.

☆    Visa, Master, Maestro, American Express and Diners Credit Cards issued in India.
☆    Visa, Master, Maestro, Rupay Debit Cards, ITZ Cash Card issued in India.
☆    Internet Banking with 42 major banks in India
☆    Online Wallets – PayU and Paytm
☆    Cash on Delivery - Cash will be collected by the Merchant / his employees directly at your place
☆    e-Gift Coupons issued by Demoport
☆    Easy EMI Options from the following major banks in India

ie., Credit-card based - CITIBANK, HDFC, ICICI, SBI, Axis, SCB, HSBC, IndusInd, Kotak and RBL.
☆    Debit-card based - ICICI
☆    Available Tenures – 3,6,9 and 12 months.
☆    Minimum order value to avail the EMI Option is Rs.2,500/-

Except for a few categories, almost all the consumer products are eligible for EMI facility. Select B2B Products are also eligible for EMI facility.

However, the final sanction for the EMI comes from the respective banks and Demoport has no role in their decisions.

Add your chosen products to the cart and proceed to pay. On the Payment Selection Page, click on the ‘Cash on Delivery’ option.

A brief notification will appear. Read the notification and if that is acceptable to you, click on the ‘CONFIRM ORDER’ button.

At the time of delivery of the product, please take the Merchant’s acknowledgement on the Invoice issued to you for having made the payment to him by cash.

Simply a Promotion code that allows you to avail discounts on your orders placed on Demoport. If these Promo Codes are issued by Demoport, then they may be applicable on all products listed on Demoport or on select products as mentioned in the terms given for the code.

Alternatively, if the Promo Code is sponsored by a particular brand, then the Promo Code may be applicable only for the products of that brand.

Probably because of one of the following reasons.

☆    The validity of the Promo Code might have expired
☆    The Promo code has already been used once
☆    The Promo Code is applicable only on select products.
☆    The Promo Code is attached to a minimum order value for applying
☆    The value of the products added to the cart is less than the value required for the Promo Code to be applicable. Eg. If the coupon is          valid only for purchase above Rs.10,000/- it may not work when the cart value is, say, Rs.9,000/-
☆    The Promo Code may be linked to a particular user account (or email). In that case only that user account can avail the Promo Code.

Nothing of the above ? Please call us between 10 am and 5.30 pm on 72990 66660.

No. Only a single Promo Code can be used for a transaction. You can however carry out multiple transactions and use all your available promo codes @ one Promo Code per transaction.

You can use the Promo Codes on the Redemption Page which comes after the Order Summary. Once you place your products in the cart, the site will smoothly take you through the process.

The ‘Have a Promo Code ?’ question on the Redemption Page is visible enough that you won’t miss it. Click on the question and a box will pop up by the right side. Type your Promo Code in the box to avail the discounts.

Go to the e-Gift Coupon Page by clicking on the link available on the Home Page or footer section of any page.

☆    Enter the name and email address of the Receiver of your e-Gift Coupon
☆    Enter the value of the Coupon you would like to purchase and then click ‘Proceed to Pay’
☆    A new page will open showing the available payment options (CC / DC / Net banking)
☆    Choose your preferred payment mode and make the payment.

Once the payment is successful, you will receive details of the e-Gift coupon on your registered mail and the e-Gift Coupon will be sent to the Receiver’s email id that you have entered.

It’s the same process what you will use for any other payment mode. After you add the products of your choice to the cart and reach the Redemption Page, click on the ‘Have an e-GC ?’ question and a box will pop up by the right side.

Enter your e-GC number along with the corresponding PIN number and submit. The value of e-GC will get adjusted against your order value.

If the value of your e-Gift Coupon is less than your order value, you will be prompted to make the balance payment by using one of the other payment methods available on the website.

Yes. All e-Gift Coupons have a 1-year validity period from the date of their issue.

Yes. You can. However, with respect to the Promo Codes, you can use only one Promo Code in a single transaction.

You can use a maximum of 15 e-Gift Coupons per transaction.

Please visit our e-Gift Coupons page to see the terms and conditions.

You can use an e-GC for a single order or multiple orders, as you wish, as long as there is balance in your e-GC. For instance, if you make payment for an order value of Rs.500/- using an e-GC worth Rs.1,000/-, your e-GC will be left with a balance of Rs.500/- which you can use for your future purchases within the validity period of the e-GC.

Nothing. The value of your e-GC will be exactly the same that you pay on Demoport.

Delivery is instant. On successful completion of the transaction, you or the intended recipient will receive the voucher on his or her email address ( Please do check your spam folder if it does not land on your inbox in a few minutes).

That would be a shock for us. It should work. No excuses.In case you have trouble using it, immediately send a mail to [email protected].

As the name suggests, e-GC is an electronic program and only soft copies of the e-Gift Coupons are issued.

Please send the following details to [email protected] and we would resolve it at the earliest.

☆ Transaction ID
☆ Amount you paid for the e-GC
☆ Date of Transaction

Delivery charges or local cartage, as may be applicable based on the products you have ordered will vary from Merchant to Merchant. For ‘Hot Direct Buys’ and products that come under ‘Home Segment’, mostly the local cartage is waived by the Merchants.

You will get these details from the respective Merchants when they contact you with regard to the order fulfillment.

However, for ‘Price on Request’ products, the final price and other terms and conditions are always agreed upon between the buyers and Merchants before the order is placed.

Delivery charges or local cartage, as may be applicable based on the products you have ordered will vary from Merchant to Merchant. For ‘Hot Direct Buys’ and products that come under ‘Home Segment’, mostly the local cartage is waived by the Merchants.

You will get these details from the respective Merchants when they contact you with regard to the order fulfillment.

However, for ‘Price on Request’ products, the final price and other terms and conditions are always agreed upon between the buyers and Merchants before the order is placed.

‘Hot Direct Buys’ and Home Categories

Since most of the orders are executed by the local Merchants, the delivery / order fulfillment is completed between 6-24 hours excluding public holidays and Sundays. Besides, Merchants will also inform you the estimated delivery time at the time of your pre-sales / or post-order discussions with them.

However, deliveries may get delayed due to non-availability of the product with the Merchants and factors beyond the control of the Merchant.

B2B Product Categories

The estimated delivery time is based on the products you have chosen. This will be informed to you by the concerned Merchant at the time of your pre-sales discussions with the Merchant.

Your order status will be available on your Account Section under the ‘Orders Placed’ link. However, please note that for most of the B2C and select B2B products, the fulfillment / delivery is completed within a day’s time.

Once you place your order successfully, you will receive an on-screen acknowledgement and details of the order are sent to your registered email id.

The concerned Merchant will contact you over phone to know your convenient date and time for delivery and thereafter will deliver the ordered products along with the requisite documents. ie., Delivery Challan cum Invoice, Warranty Card, User Manuals etc.

Yes. You can do that for products that are delivered by the local Merchants. However, that may not be possible if the products are delivered from outside your city through third-party logistics providers.

However, no worries. You have the option of returning the products immediately in case you find some genuine issues with the delivered products.

Rewards Program is offered by Demoport to its Registered Users, free of cost. Registered users, under this program, will earn points with every purchase they make on Demoport. These points, once they reach the stipulated threshold limit, can be redeemed against future transactions on Demoport.in.

Please note that only select products listed on Demoport are covered under this Rewards Program.

You get automatically included in this program the moment you sign up as a Registered User on Demoport.

You stand to gain Reward Points in two ways. When you personally make purchases on Demoport and when people referred by you make purchases (only for the first two transactions) on Demoport.

Points get added to your account only after you or the buyers referred by you click on the Confirmation Link mailed to you on the successful completion of a transaction.

Number of points accrued depends on the type and value of the products you buy on Demoport. Please note that Reward Points are offered only for select products.

Presently, the value of a Reward Point is fixed at Rs.1/-. This may change anytime at the absolute discretion of Demoport.

There are no charges.

Reward Points will start reflecting in your account only after you click on the Confirmation Link mailed to you. Clicking on the Confirmation Link indicates that the order is fulfilled to your satisfaction.

Check whether you have done that. Still the issue persists ?

No sweat. Simply send a mail to [email protected] and we will make sure that the issue is resolved at the earliest.

Once you accumulate a minimum of 1000 points, you can redeem them on your future purchases on Demoport.

Reward points can be redeemed at the Redemption Page by simply clicking ‘Yes’ to the question ‘Would you like to redeem your Reward Points ?

You will need a minimum of 1000 points to effect a redemption. Please check in your account whether you have reached this threshold limit.

If you have reached this limit and still not able to redeem the points, please send a mail to [email protected]

No. You can’t pool these points for redemption. For quick accumulation of points and redemption, we advise you to use a single account for all your purchases on Demoport.

Yes. These Reward Points will expire in 12 months from the date of their issue.

Probably one of the following reasons.

☆ A portion of your Reward Points might have expired on crossing the validity period.
☆ You might have cancelled your order. This will result in deduction of the points accrued for that particular transaction.
☆ Due to some administrative / policy reasons on the part of Demoport. In this case, a admin notification will be there in your account.

None of the above ? Please send a mail to care@ demoport.in and we will resolve this.

No. You will receive Reward Points only when you purchase products on Demoport. Besides, Reward Points are currently offered only for select products.

No. Amount paid using the redemption of existing Reward Points is not eligible for further points. However, if you have made only a part-payment using the points, you will get points for the balance payment made using other payment options.

Please note that the amount paid using Promo Codes are also not eligible for Reward Points.

You can cancel your order online (from your Account) before the Merchant delivers the ordered product/s to you. Once the delivery has been done, then you cannot cancel that order.

You can cancel your order online before the product has been shipped and your entire order amount will be refunded.

In case the item you have ordered has been shipped but has not yet been delivered to you, you may still cancel the order online. Your refund will be processed once we receive confirmation from the Merchant.

Unfortunately, an order cannot be cancelled once the item has been delivered to you.

In order to cancel an item in your order:

☆    Log into your User Account and go to the 'Orders Placed’ page
☆    Identify the item you want to cancel and click on the corresponding 'View Details' link
☆    In the detailed order page, you will see 'Cancel' links against each of the items in that order
☆    Click on the 'Cancel' link, indicate the reason for cancellation and confirm cancellation

Once your cancellation request is created, we will ensure that the cancellation is processed as soon as possible

The ‘Cancel’ link gets automatically disabled once the ordered product has been delivered to you.

The very objective of Demoport is to ensure that there are no product returns since that really leave a bad taste for the buyer and Merchant as well.

Precisely why, Demoport enables pre-sales interactions between buyers and Merchants that help buyers take the right buying decisions. Further, the payment made by the buyer on the Website is released to the Merchant only on receipt of buyer confirmation.

Therefore, in case a Returns Claim is made before we release the payment to the Merchant (ie., before the buyer gives his confirmation), we will ascertain the genuinity of the case and shall mediate with the Merchant to accept the returns.

However, if the Returns Claim is made after we release the payment to the Merchant, then the buyer has to take it up with the Merchant directly. Demoport shall certainly assist you to connect with the Merchant or the concerned official of the principal brand in order to facilitate an amicable solution.

To know more about our Returns Policy, please read our Terms of Use and Terms of Sale.

Yes. The free gift is actually a part of the deal and needs to be returned along with the delivered products.

i. If the payment has not been released to the Merchant, we will refund your money within 7-10 days from the date of receipt of acceptance / confirmation from the Merchant.

ii. In case your payment has already been released to the Merchant, then the time period for the refund will depend on the Merchant’s Refund Policy. Demoport shall actively assist you, to the maximum extent possible, in resolving the issue amicably.

This generally depends on what payment mode you originally chose to make the payment on Demoport.

If you have made the payment by way of net banking or debit card, the refund will be done by NEFT transfer to your Bank Account. If you have used your credit card / wallets to make the payment, we will re-credit your account.

Depending on the circumstances, we may use any other modes to effect the refund, at our absolute discretion. However, cash refund is not an option.

In case you have made your payment on COD (Cash on Delivery) basis, then the refund will be done by the Merchant directly to you by any mutually acceptable mode.

☆    If the Return Request is made outside of the specified time frame
☆    Product gets damaged because of use or product is not in the same condition as it was delivered
☆    Defective products that are covered under the manufacturer’s warranty
☆    Products with tampered or missing serial numbers
☆    Consumable items which have been used or installed
☆    Anything missing from the package you have received including tags, labels, original packing material, freebies and accessories.
☆    Made-to-order and customized products
☆    Fragile and personal hygiene related products

Sincere apologies. Please let us know the details here and we will resolve it immediately.

Reviews enable the buyers to share their experience with Demoport, about the products they bought, the Merchants and so on with the other users of the website. Review contests announced by Demoport from time to time, let you win exciting prizes as well.

You will find a review section on every product page below the product specifications / details.

Simply log in to your Account, go the concerned product page, scroll down to the Review Section and share your thoughts.

Please feel free to call us at 0-72990 66660 any day, anytime between 10 am and 8 pm and our Customer Care executives will address your queries.

We are glad about your interest. Please visit our ‘Partner with us’ link on the right top of the website for more details.